This Privacy Policy explains how AeroIQ Limited (“AeroIQ”, “we”, “us” and “our”) collects, holds, uses and discloses personal information. “Personal information” means information about an identifiable individual.
This policy applies when you communicate or interact with us, including through our website, social media, enquiries and forms, and when you purchase or use our products or services.
We handle personal information in accordance with the Privacy Act 2020 and the information privacy principles that apply to us.
Providing personal information to us is generally voluntary. However, if you do not provide information we reasonably need, we may not be able to respond to your enquiry, supply products, provide services, complete a transaction or otherwise deal with your request.
We may update this Privacy Policy from time to time by publishing a revised version on our website. Where changes are material, we may take additional reasonable steps to notify affected people.
This policy was last updated on 16 September 2026
Who collects and holds your information
The agency that collects and holds personal information under this policy is:
AeroIQ Limited
148 Clark Road, Hobsonville, 0616
New Zealand
Website: https://aeroiq.co.nz/
Personal information we collect
The personal information we collect depends on how you interact with us and may include:
- Identity and contact information, such as your name, organisation, job title, phone number, email address and business contact details.
- Customer, supplier and account information, such as account details, enquiries, quotes, orders, delivery details and records relating to products or services supplied to or by you.
- Billing and transaction information, such as billing contacts, purchase order details, invoices, amounts due or paid and payment references. AeroIQ does not collect or store credit or debit card details.
- Communications with us, including emails, messages, social media communications, enquiries, and notes or records of calls and meetings.
- Training and service information, such as course enrolment or attendance details, competency or assessment records where relevant, equipment information, support requests and service history.
- Project and operational information provided or generated in connection with our work, which may include site contact details, photographs, video, aerial imagery, inspection or flight information, and other project data where an identifiable individual is included.
- Website and device information, such as IP address, browser type, device information, operating system, pages viewed, time and date of visits, referring pages and interactions with our website.
- Communication and marketing preferences, including whether you have chosen to receive or opt out of marketing communications.
How we collect personal information
We may collect personal information:
- Directly from you, for example when you contact us, complete a website form, request a quote, purchase products, attend training, engage us for services or otherwise communicate with us.
- From an organisation you work for or represent, or from a person who has authorised or nominated you as a contact.
- From customers, suppliers, business partners, service providers or other third parties where collection is permitted by law and reasonably necessary for our activities.
- From publicly available sources where it is lawful and reasonable for us to do so.
- Automatically through our website using cookies, analytics and similar technologies.
Where we collect personal information about you from someone other than you, we will take reasonable steps, as soon as reasonably practicable after collection, to make sure you are aware that the information has been collected, why it was collected, the intended recipients, who collected and holds it, and your rights to access and correct it, unless an exception under the Privacy Act 2020 applies.
How we use your personal information
We may use personal information for purposes that are connected with the reason it was collected, including to:
- Respond to enquiries and communicate with you.
- Prepare quotes, process orders and supply products or services.
- Deliver consulting, training, operational support, repairs, technical support and other services requested from us.
- Manage customer, supplier and business relationships, including invoicing, account administration and record keeping.
- Plan, deliver, document and improve projects and operational work.
- Maintain, improve and secure our website, systems, products and services.
- Analyse website usage and understand how people interact with our digital services.
- Send information about products, services, news or events where you have agreed to receive it or where otherwise permitted by law. You can opt out of marketing communications at any time.
- Prevent or investigate suspected fraud, misuse, security incidents or unlawful activity.
- Meet our contractual, legal, regulatory, safety and compliance obligations.
How we disclose personal information
We may disclose personal information where this is permitted by the Privacy Act 2020 and is reasonably necessary for the purposes for which the information was collected, or for a directly related purpose. This may include disclosure to:
- Service providers that support our business, such as website hosting, cloud storage, IT support, analytics, accounting, customer-management, communications, delivery or logistics providers.
- Professional advisers such as accountants, insurers, lawyers and auditors where reasonably necessary.
- Customers, project partners, suppliers or contractors where disclosure is reasonably necessary to provide products or services, deliver a project or carry out an agreed activity.
- A person you have authorised us to disclose information to.
- Government agencies, regulators, law-enforcement bodies or other persons where disclosure is required or permitted by law.
We do not sell personal information.
Overseas storage and disclosure
Some of the service providers we use may store or process information outside New Zealand. Where a provider is acting only as our agent to store or process personal information on our behalf, we take reasonable steps to ensure appropriate safeguards are in place.
If we disclose personal information to a person or organisation outside New Zealand, we will do so in accordance with information privacy principle 12 of the Privacy Act 2020, including by ensuring that the recipient is subject to comparable privacy safeguards, is subject to the New Zealand Privacy Act where applicable, has agreed to provide comparable safeguards, or where another lawful basis for the disclosure applies.
How we protect and retain personal information
We take reasonable security safeguards to protect personal information against loss, unauthorised access, use, modification, disclosure or other misuse. Access to personal information is limited to people who need it for legitimate business purposes.
Where we use third-party systems or service providers, we take reasonable steps appropriate to the circumstances to protect personal information handled on our behalf.
We keep personal information only for as long as it is required for the purposes for which it may lawfully be used, or for any period we are required to retain it by law. When it is no longer required, we take reasonable steps to securely delete, destroy or de-identify it.
Before acting on a request relating to your personal information or account, we may take reasonable steps to verify your identity or authority.
Privacy breaches
If we become aware of a privacy breach, we will assess and respond to it in accordance with the Privacy Act 2020. If a breach has caused, or is likely to cause, serious harm to an affected individual, we will notify the Office of the Privacy Commissioner and affected individuals as soon as practicable, unless an exception under the Act applies.
Cookies and similar technologies
Our website may use cookies and similar technologies to operate the site, remember preferences, understand website use, improve performance and support analytics or advertising activities. A cookie is a small data file stored on your device by a website or related service.
Information collected through cookies and similar technologies may include online identifiers, IP address, device and browser information, general location information and information about how you interact with our website. Depending on the information collected and how it is combined or used, some of this information may be personal information under the Privacy Act 2020.
You can control or delete cookies through your browser settings. Disabling some cookies may affect the way parts of our website function.
Google Analytics and other analytics tools
We may use Google Analytics or similar analytics services to help us understand how visitors use our website. These services may use cookies or similar technologies and may collect information about your device, browser and interactions with our website. Analytics providers may process information outside New Zealand and handle information in accordance with their own privacy terms.
Where we use Google advertising features, such as remarketing, cookies or similar technologies may be used to help show AeroIQ advertising to people who have previously interacted with our website. You can manage Google advertising preferences through Google’s advertising settings and can use Google’s Analytics opt-out tools where available.
Google Privacy Policy: https://policies.google.com/privacy
Accessing and correcting your personal information
You have the right under the Privacy Act 2020 to ask whether we hold personal information about you, to request access to that information, and to ask us to correct information you believe is inaccurate, incomplete, out of date or misleading. These rights are subject to the grounds and procedures set out in the Privacy Act 2020.
If we do not agree to make a requested correction, you may ask us to attach a statement of correction to the information.
To make an access or correction request, contact our Privacy Officer using the details below.
Privacy complaints
If you have a privacy concern or complaint, please contact our Privacy Officer first. We will consider the issue and respond as appropriate.
If you are not satisfied with our response, you can make a complaint to the Office of the Privacy Commissioner. More information is available at https://www.privacy.org.nz/
Contact us
Privacy Officer
AeroIQ Limited
support@aeroiq.co.nz
148 Clark Road, Hobsonville, 0616
Website: https://aeroiq.co.nz